Important information about us
To give a little more detail about us we have provided some frequently asked questions below.
If you have any questions that are not dealt with here or on the website then please Contact Us directly and we would be happy to answer them.
If you have any questions that are not dealt with here or on the website then please Contact Us directly and we would be happy to answer them.
Availability
Where do you work, and how far will you travel?
As we are based in West London we have good access to the M25 and M40 motorways. This allows us to operate within a wide area. Our preferred locations are West and North West London but we have travelled further West (deep into Berkshire) and South (Surrey) to accommodate clients' needs. What type of attendance can you offer? Our attendance schedule is tailored to your needs. Schools and colleges require at least one cleaner on the premises five days a week during term time. Other clients do request our attendance at specific events - before and after - and we can always provide one or more personnel to attend and keep everything clean and tidy. |
What are your hours of work?
We are totally flexible on these. We will provide cleaners around the clock and seven days a week. We can offer additionally full-time staff who remain on the premises throughout the day to give heavily used areas a clean and re-fresh. When a special clean is required this is normally done either at weekends or overnight. We always try to give our clients as much opportunity as we can to find the schedule that suits them best. Do you provide out of hours assistance? Yes - we are often asked by clients to act as the first point of contact when security alarms are set- off on the premises during out of office hours. There is a fee for this service but it is often convenient for the client to have our organisation do this and it fits into our 24/7 approach. |
Financial and General
What is the cost of your services?
Our service cost is based on several factors which we calculate to arrive at your price. Area, number of work-sations and offices, and number of tasks are the key determinants. As these vary from company to company we do not publish our prices. But we are quick to provide you with a quote once we have all the necessary information. Do you use your own equipment and materials? We will normally use our own equipment and provide the necessary cleaning materials. The only probable exceptions are where we have been requested to do a special clean that may involve a one-off purchase of specific items. |
Do you have professional indemnity insurance?
Yes, as a professional organisation we insure ourselves against any possible problems that may arise. Therefore we have comprehensive insurance cover to protect our clients from those incidents that we cannot foresee. We like to think that it is because of our level of control and management that we have never yet had to use it. But, at least you the client know, that you are always protected. Can you provide references if required? We will provide any prospective client with references either in written or verbal form. |
Our People
Do you vet your staff?
All our staff are subject to a Criminal Record Check (CRC) before we employ them. This was also applied to those staff we employ prior to the legislation coming into effect. Therefore we are confident that having complied fully with this process our staff are absolutely trustworthy. |
Do you provide your staff with training?
As some of our work is more specialised, specifically floor and carpet cleaning, we need to develop our staffs' skills. This is done through our in-house training program where our supervisors will train new staff in the company's methods and techniques. |